From CHARLES ONYEKWERE
Enugu Electricity Distribution Company, EEDC, has pledged to render continuous excellent and innovative services to its customers, especially residents of the South-East.
Acting Managing Director of EEDC, Dr Ernest Mupwaya gave the assurance yesterday in Enugu while declaring open, the company’s Customer Service Week.
Mupwaya charged employees of the company to renew their commitment and determination to exceed customers’ expectations by providing courteous, timely and impactful services.
According to him, EEDC believes and strives for excellence and together, we will continue to power (provide) our people in the South-East and beyond with excellent, caring and innovative service always.
He said the company had deployed advanced and cutting edge technologies to ensure improved customers’ positive experience and seamless interface with customers service/wants being achieved in real-time and speed.
“This is a significant moment for us to reflect on our journey, acknowledge our achievements and celebrate the critical role each one of you plays in delivering exceptional service to our customers.
“The theme for this year, “Above and Beyond,” could not be more fitting, as it captures the essence of our transformation and our unwavering commitment to exceed customer expectations.
“This theme aligns perfectly with EEDC’s ongoing transformation, particularly as we continue with our ambitious programme to systematically transition customers from lower tariff bands to Band A, where they now enjoy a minimum of 20 hours of electricity supply daily.
“This achievement is a testament to the dedication and hard work of every one of you.
“Together, we are not just delivering reliable power—we are providing an outstanding customer experience despite the many challenges we face,” he said.
The acting managing director, however, noted that the company had encountered obstacles, such as insufficient revenue and the constraints imposed by industry regulations.
“I am proud to share that EEDC is making steady progress toward financial sustainability. Through business re-engineering and innovative solutions, we are steadily increasing our revenue collection and reducing losses month after month.
“Our deployment of advanced ICT and the successful conversion of aluminum transformers to copper wound transformers using reverse engineering have introduced ground-breaking innovations with the potential for significant cost savings and improved customers’ positive experience,” he said.
Speaking, the Head of Customer Service, EEDC, Mrs Ijeoma Ogudebe encouraged all staff to step outside their comfort zones in ensuring that excellent services are delivered to our customers.
Customer Service Week is an annual international event held yearly in the first week of October to recognise the importance of customer service and the contributions of all frontline staff who support customers on a daily basis.
The theme for the 2024 Customer Service Week is ‘Above and Beyond,’ with a focus on ‘Going the extra mile for our customers and each other.’
