From CHARLES ONYEKWERE
In a major step towards eliminating estimated billing and enhance customer satisfaction, Mainpower Electricity Distribution Limited, MEDL, has announced plans to commence mobile MAP metering programme across its network.
This, the company said is to fast-track the metering process for unmetered customers.
The metering initiative, which will kick off on July 30 with its Abakpa and Ogui Districts, offers customers the opportunity to get metered within 72 hours.
The Head of Corporate Communications, MEDL, Mr Emeka Ezeh, who made this known in a statement issued yesterday, said the mobile MAP metering programme aligns with the company’s commitment to bridge the existing metering gap, improve transparency in billing and empower customers with more control over their electricity consumption.
According to him, the programme will be conducted in phases across various district offices, ensuring that all unmetered customers have access to quick and convenient metering options.
The company urged customers in the selected districts to take advantage of the opportunity, emphasising that accurate metering empowers users to take full control of their energy consumption and eliminate billing disputes.
Customers who are interested in the programme are required to visit the designated locations with a copy of their electricity bill and a valid means of identification.
He also said the approved meter prices range from N137,062.50 for a single-phase metre to N227,900 for a three-phase metre, and that the costs which are subject to monthly review, are inclusive of 7.5 percent VAT.
Ezeh disclosed that payment for metres during the programme would be with debit cards (ATM cards) only, as cash transactions would not be accepted.
He assured customers that there are no extra or hidden charges involved in the process other than the payment for the meter and encouraged them to report any form of extortion by using its established whistle blowing line (08146026678).
The company encouraged unmetered customers within the specified districts to take advantage of this programme to get metered faster.
Ezeh stated that while this mobile metering exercise is ongoing, the regular MAP metering process remains available, while customers who are unable to participate in the mobile programme could still walk into any of the company’s district offices or visit the official website to apply for a meter through the standard application process.
