By Florence Allor
The Director-General of the Presidential Enabling Business Environment Council, PEBEC, Princess Zahrah Mustapha Audu, alongside the Managing Director of the Federal Airports Authority of Nigeria, FAAN, Mrs Olubunmi Oluwaseun Kuku, has officially unveiled the upgraded ReportGov Kiosk at Terminal 2 of the Murtala Muhammed International Airport, Lagos.
The ceremony, attended by key stakeholders and agencies operating within the airport, marked the formal reactivation of ReportGov kiosks across Nigeria’s major international airports in Lagos, Abuja, Port Harcourt, Enugu and Kano. The initiative signals a renewed commitment to responsive governance and enhanced public service delivery.
ReportGov is the Federal Government’s official service-delivery feedback platform, established to capture real-time complaints, commendations and citizen feedback across Ministries, Departments and Agenciesm MDAs. The introduction of physical kiosks broadens access to the platform by providing 24-hour self-service channels in high-traffic government locations, enabling citizens and travellers to report service gaps as they arise.
The kiosks are designed to promote transparency, curb rent-seeking and other unethical practices, and foster a more accountable, citizen-centred public service culture. Through structured tracking and resolution mechanisms, ReportGov enhances inter-agency coordination and ensures that issues raised by the public are escalated, monitored and resolved within stipulated timelines.
Speaking at the unveiling, Princess Audu reaffirmed the Federal Government’s commitment to institutionalising feedback as a central tool of governance, noting that citizens’ voices are vital to driving sustainable reforms and improving Nigeria’s ease of doing business.
In her remarks, Mrs Kuku underscored the strategic importance of airports as critical service touchpoints and reiterated FAAN’s support for initiatives aimed at strengthening transparency and service quality within the aviation sector.
ReportGov remains Nigeria’s only fully operational National Grievance Redress Mechanism, reinforcing the government’s resolve to build public trust, enhance service delivery and deepen accountability across all tiers of administration.
