Poor Services By Institutions Could Jeopardise TETFund Mandate – Bogoro

Poor Services By Institutions Could Jeopardise TETFund Mandate – Bogoro
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Chika Mefor-Nwachukwu

The Executive Secretary of the Tertiary Education Trust Fund (TETFund) Prof Suleiman Bogoro has warned that poor service delivery from beneficiary tertiary institutions in Nigeria, could jeopadise the mandate of the Fund.

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Bogoro, stated this in Abuja at a workshop organised by the fund for nodal officers and directors of quality assurance of the 226 beneficiary institutions with the theme: “building skills for effective service delivery.

Represented by the Director, Office of the Executive Secretary, TETFund, Arc. Uchendu Wogu, Bogoro therefore charged the 226 public tertiary institutions statutorily benefiting from its interventions to inculcate efficient service delivery to ensure Nigerian higher institutions compete favourably with the best in the world.

He noted that the workshop being the first of its kind, was organised by the fund to bring about synergy between the agency and it’s beneficiary institutions.

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“We want to achieve result as TETFund in line with our mandate; however, this could be jeopardized if there are dysfunctional in our beneficiary institutions.

“The hallmark of the fund is built on the bedrock of effectiveness and efficiency. This is because of the anticipated impact we seek to achieve in all our beneficiary institutions,” he said.

The  executive secretary revealed that the theme of the workshop was crafted on the premise of building skills for effective skills in the benefiting institutions.

He added that the training would equip participants with skill-oriented ideas in the face of global competitiveness, adding that key objectives of building skills for effective service delivery will be extensively delivered by experienced resource persons.

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According to him, areas of interest in the training include “Quality assurance methods and enforcement in infrastructure and content based interventions in the beneficiary institutions,” as well as “strategic planning, corporate objectives and call analysis; effective communication and efficient service delivery in the area of ICT,” among others.

Speaking on the expected outcome of the workshop, the National Coordinator of SERVICOM, Nnena Akajemeli, expressed confidence that the training will enhance better management of processes and systems, and would be monitored to also measure compliance.

She states that when processes and systems are monitored to measure compliance, satisfaction and quality service delivery would also be assured. 

Akajemeli revealed that quality and honest feedbacks are expected from the beneficiary institutions at the end of the training; as well as better engagement between the institutions and the service providers in TETFund.

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“We expect effective partnership thereafter; and the new intervention guidelines are also here;  and so they are going to take them through the processes of these guidelines and what it entails.
‘It is preparing them to come forward with their expected obligations; so at the end we expect enhanced engagement between the beneficiary institutions and their service provider, TETFund,” she said.

Aljazirahnews


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