By Ladi Gbegi
The Federal Competition and Consumer Protection Commission (FCCPC) has initiated a comprehensive investigation in response to numerous consumer complaints targeting key players in the banking, telecommunications, and aviation sectors.
The FCCPC’s Director of Corporate Affairs, Ondaje Ijagwu, revealed this in a statement.
Ijagwu stated that the inquiries, scheduled for December 3rd, 4th, and 5th, aim to tackle concerns about poor service delivery, exploitative practices, and potential violations of consumer rights.
In the banking sector, the FCCPC said it will engage Guaranty Trust Bank (GTB) over reports of network failures that hinder customers from accessing their funds or using banking applications.
the telecommunications sector, MTN Nigeria faces questions regarding persistent complaints of undelivered data services, unexplained data depletion, and inadequate customer care.
Similarly, Air Peace Limited will address allegations of exploitative ticket pricing, including significant price hikes for advance bookings on certain domestic routes.
The commission stated that these inquiries are being carried out under the Federal Competition and Consumer Protection Act (FCCPA) 2018. Specifically, Sections 17, 18, 32, 33, 80, 110, 111, 112, and 113 empower the FCCPC to investigate and address practices that infringe on consumer rights, distort markets, or foster unfair competition.
